TeleMatrix Customer Connection Survey

Page One

Please complete our PriorityCare customer service questionnaire.

It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.

All your answers are confidential and help us to serve you better.

1. Please rate our ProrityCare customer service representatives.
Click on the number of stars to rate each item.

Rating

Promptness

Courteous

Helpful

Knowledgeable

Efficient

Understood my needs

2. Where do we need to improve most?
Please click the boxes to rank the follow areas; numbers will fill in automatically. Number 1 is the area we MOST need to improve on.

1]
Knowledge

2]
Patience
3]
Wait/Hold time
4]
Friendliness
5]
Ability to listen
6]
Response time
7]
Courtesy

3. Compared to your experience with other businesses, would you rate our customer service as ____

Better
The same
Not as good
N/A

4. From a customer service perspective, would you recommend us?

YesNo

5. What else could we do better? Do you have any other comments?

6. How do you prefer to contact our PriorityCare customer service team?

Telephone
Website contact form
Email

Other

7. Please add your email address if you would like us to follow up with you.

	Rating
Promptness
Courteous
Helpful
Knowledgeable
Efficient
Understood my needs

50%

1]	Knowledge
2]	Patience
3]	Wait/Hold time
4]	Friendliness
5]	Ability to listen
6]	Response time
7]	Courtesy