Operator Certification Program Customer Satisfaction Survey
Page One
Thank you for taking our customer service questionnaire.
It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.
All your answers are confidential and help us to serve you better.
1.
Contacting the Operator Certification Program
Please select how you most recently contacted the Operator Certification Program from the following:
Email
Telephone
Letter/Mail/FAX
Web
Comments from your latest contact:
2.
OVERALL Satisfaction
Please rate your OVERALL satisfaction with our program in the following areas:
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Not Applicable
Customer Service
Computer Based Testing
Website
Handbook
On-Line License Renewal
Comments on overall satisfaction:
3.
Program Staff
Please rate our program staff in the following areas:
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Not Applicable
Promptness
Courteous
Helpfulness
Knowledgeable
Comments regarding program staff:
4.
Customer Service
Since the last time you contacted our office, how would you rate our cutstomer service?
Not as good
The same
Better
N/A
Do you have any other comments?
5.
My last inquiry to the Operator Certification Program was in regards to one of the following:
Drinking Water Operator
Domestic Wastewater Operator
Distribution Operator
6.
What type of application did you last submit to our office?
Examination
Licensure
Renewal
N/A
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