Your Experience at European Auto Repair
Page One
Thank you for taking our customer service questionnaire.
It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.
All your answers are confidential and help us to serve you better.
1.
How did you last contact European Auto Repair?
Visiting the shop
Telephone
By visiting our Website
Email
Other
2.
General satisfaction
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
N/A
Overall, how happy are you with our customer service?
Overall, how satisfied are you with our maintenance or repair work?
Overall, how satisfied are you with the value you received for your money.
3.
Please rate our service representatives.
Click on the number of stars to rate each item.
Rating
Promptness
Courteous
Helpful
Knowledgeable
Efficient
Understood my needs
4.
Where do we need to improve most?
Please click the boxes to rank the follow areas; numbers will fill in automatically. Number 1 is the area we MOST need to improve on.
1]
Patience
2]
Response time
3]
Friendliness
4]
Knowledge
5]
Ability to listen
6]
Courtesy
7]
Wait/Hold time
5.
Compared to our competitors, would you rate our customer service as ____
Better
The same
Not as good
N/A
6.
Would you recommend us to a friend or associate?
Yes
No
7.
What else could we do better? Do you have any other comments?
8.
Please add your email address if you would like us to follow up with you.
9.
If our work has been completed - please enter your invoice number (on the paperwork you received when you picked up your car) below. This helps us trace the issues if there is a problem, or give a "pat on the back" to those who served you.
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