Customer Satisfaction - January 2010

Thank you for taking our survey.

It will take only 1-2 minutes to complete. We appreciate your business and value your opinion. In appreciation for taking your time to complete our survey, we will email you a voucher good for 40% off of your next purchase from PhotoFX Pros.

All your answers are confidential and help us to serve you better.

1. General satisfaction Required Question

	Very Satisfied	Satisfied	Neutral	Not Satisfied	Very Dissatisfied	N/A
Overall, how satisfied are you with the quality of your images?
Overall, how satisfied were you with the ordering process?
Overall, how satisfied are you with your purchase?
Overall, how happy are you with our customer service?

2. Compared to our competitors, would you rate our pictures as ____

3. Compared to our competitors, would you rate our service as ____

4. Compared to our competitors, would you rate our prices as ____

5. Based on the quality of our images, would you recommend us ? Required Question

YesNo

6. Based on your customer service experience, would you recommend us? Required Question

	Yes
	No

7. Based on your overall experience with PhotoFX Pros, would you recommend us? Required Question

	Yes
	No

8. What else could we do better? Do you have any other comments?

9. Please add your email address if you would like to receive your voucher for 40% off of your next purchase. Required Question

10. Would you like to join our mail list to keep up with special offers and news? (If so, please make sure you've filled in your email address above)

Yes, please add me to your mail list

50%

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	Much better
	Better
	The same
	Not as good
	N/A

	Much better
	Better
	The same
	Not as good
	N/A

	Much better
	Better
	The same
	Not as good
	N/A