Customer Satisfaction Survey Copy

It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.

Customer Satisfaction Survey

Please give us your honest feedback: Good, Bad, or Ugly. (especially ugly as it helps us to improve and better serve you, our customer)

1. Please give your contact information:

First Name

Last Name

Street Address

City

State

Postal Code

Email Address

Phone Number

2. How do you feel about the time frame in which your job was completed?

3. Was the time frame longer than expected?

	yes
	no

4. Any comments on the previous questions?

5. How do you feel about the installation (or delivery)?

6. About the installation

	yes	no
Was the installer on time?
Was the installation disruptive?

7. How do you feel about the time the installation took?

	Too long
	Ok
	Short

8. How do you feel about the estimate visit?

9. About the estimate visit

	yes	no
Was the specialist on time?
Was the specialist professional?

10. Please state your level of satisfaction in these areas.

	very satisfied	satisfied	average	below average	poor
How do you feel about the workmanship of the items?
How closely did the finished product match your vision?
How do you feel about the overall service? Were we prompt and cordial in all interactions?

11. Any comments?

12. Did we help you realize YOUR vision for the job, or did you compromise your vision too much?

13. We would like to use portions of your completed survey as customer testimonials. This is completely optional.

If you would like to give us permission to quote you (and include your first name), please enter your first name in the box below.

If you would like to be quoted yet remain anonymous, type "anonymous"

If you would NOT like your responses quoted, please leave the box blank.